Course Overview
Schedule of Classes
Course Curriculum
7 Subjects
SERVICENOW (SAM + HAM)
1 Learning Materials
SERVICENOW (SAM + HAM)
SYLLABUS
SERVICE NOW(HAM+SAM)-2015(Azaad)
5 Exercises • 50 Learning Materials
SERVICE NOW(HAM+SAM)
SYLLABUS
Incident Management
PDF
Incident Management
Assignment
Day-2 Incident Management
PDF
Day - 3 Request Management
PDF
Service Level Management
PDF
Knowledge Management
PDF
Assignment - Knowledge Management
Assignment
Configuration Management
PDF
Service Portfolio Management
PDF
Release Management
PDF
Process & Understanding - SW-PDI
PDF
Assignment SAM – License Entitlement Template Data
Assignment
SAM Template
DOC
Entitlement Template Field Details with Descriptions
PDF
Hardware Asset Management
PDF
Software Asset Management Assessment
Assignment
ITAM - HAM - Process Guide - Xanadu
DOC
ITAM - SAM - Process Guide - Xanadu
DOC
Hardware Model Normalization
PDF
Hardware Model Normalization
PDF
Asset and CI Relationships
PDF
Hardware Asset Management Assessment
Assignment
Hardware Asset Management Overall Course Materials
PDF
Recordings
class-1
Video
00:00:21
class-2
Video
01:31:29
class-3
Video
01:41:10
class-4
Video
01:43:17
class-5
Video
01:36:44
class-6
Video
01:41:21
class-7
Video
01:45:01
class-8
Video
01:12:28
class-9
Video
01:39:16
class-10
Video
01:32:48
class-11
Video
01:50:56
class-12
Video
01:49:11
class-13
Video
01:50:29
class-14
Video
01:31:43
class-15
Video
00:52:17
class-16
Video
01:32:12
class-17
Video
01:41:41
class-18
Video
01:31:25
class-19
Video
01:23:21
class-20
Video
01:40:42
class-21
Video
01:13:54
class-22
Video
01:17:07
class-23
Video
00:00:08
class-24
Video
00:00:08
class-25
Video
01:10:41
class-26
Video
01:09:23
class-27
Video
01:12:34
class-28
Video
01:06:03
class-29
Video
01:17:27
class-30
Video
00:00:51
class-31
Video
01:19:37
SERVICE NOW(SAM+SAM)-1904-(TESAVI)
26 Learning Materials
Rcording
class-1
Video
00:05:37
class-2
Video
00:57:15
class-3
Video
00:11:50
class-4
Video
00:58:47
class-5
Video
00:35:11
class-6
Video
00:17:03
class-7
Video
00:40:07
class-8
Video
01:02:19
class-9
Video
00:58:56
class-10
Video
00:18:17
class-11
Video
00:12:53
class-12
Video
00:15:04
class-13
Video
00:19:50
class-14
Video
00:17:37
class-15
Video
00:10:24
class-16
Video
00:17:05
class-17
Video
00:32:08
class-18
Video
00:12:13
class-19
Video
00:05:53
class-20
Video
00:07:59
class-21
Video
00:17:08
class-22
Video
00:00:05
class-23
Video
00:01:20
class-24
Video
00:26:26
class-25
Video
00:42:20
class-26
Video
00:22:08
SERVICE NOW (SAM +HAM)-2047(JATIN)
25 Learning Materials
Study Material
Study Material for SAM
Process Understanding SW PDI
PDF
ServiceNOW template
DOC
Entitlement Template Field Details with Descriptions
PDF
HAM
Hardware Asset Management
PDF
Recording
class-1
Video
00:32:21
class-2
Video
00:58:45
class-3
Video
00:49:17
class-4
Video
00:56:01
class-5
Video
01:08:00
class-6
Video
01:09:16
class-7
Video
01:22:43
class-8
Video
00:07:55
class-9
Video
01:15:49
class-10
Video
01:04:18
class-11
Video
00:32:48
class-12
Video
01:02:06
class-13
Video
00:10:53
class-14
Video
00:04:40
class-15
Video
00:49:00
class-16
Video
00:50:13
class-17
Video
00:52:09
class-18
Video
00:58:46
class-19
Video
00:34:43
class-20
Video
00:35:24
class-21
Video
00:04:08
Service Now SAM & HAM-2255
25 Learning Materials
Recordings
class-1
Video
01:05:17
class-2
Video
01:04:46
class-3
Video
00:10:57
class-4
Video
00:50:32
class-5
Video
00:46:49
class-6
Video
00:00:04
class-7
Video
00:54:40
class-8
Video
00:34:53
class-9
Video
00:00:04
class-10
Video
00:17:41
class-11
Video
00:30:57
class-12
Video
00:41:00
class-13
Video
01:01:05
class-14
Video
01:04:42
class-15
Video
01:11:25
class-16
Video
01:09:11
class-17
Video
00:54:49
class-18
Video
00:29:25
class-19
Video
00:53:35
class-20
Video
00:55:33
class-21
Video
00:53:37
class-22
Video
00:00:04
class-23
Video
00:59:44
class-24
Video
00:41:51
class-25
Video
01:21:52
SERVICENOW -SAM+HAM-2346
20 Learning Materials
Recordings
class-1
Video
02:00:40
class-2
Video
00:11:28
class-3
Video
01:07:23
class-4
Video
00:56:06
class-5
Video
00:28:00
class-6
Video
00:10:05
class-7
Video
01:06:33
class-8
Video
00:58:25
class-9
Video
01:14:10
class-10
Video
00:41:44
class-11
Video
00:46:12
class-12
Video
00:58:35
class-13
Video
00:15:32
class-14
Video
00:59:36
class-15
Video
00:57:07
class-16
Video
00:53:09
class-17
Video
01:07:32
class-18
Video
00:44:02
class-19
Video
00:46:46
class-20
Video
00:54:37
Service Now(Sam+Ham)-2526
9 Learning Materials
SERVICE NOW(SAM +HAM)
Recordings
class-1
Video
00:26:35
class-2
Video
01:54:53
class-3
Video
02:02:56
class-4
Video
02:00:47
class-5
Video
01:47:58
class-6
Video
02:06:44
class-7
Video
01:43:42
class-8
Video
00:00:05
class-9
Video
01:39:21
Course Instructor
Tom
1463 Courses • 3876 Students
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